Our Return Policy
Return Policies
What is the return window for products after delivery?
7-Day Return Window: Returns are accepted within 7 days of delivery
In what condition must items be for exchange to be eligible?
Items must be unused, unopened, and in their original packaging.
What types of products cannot be returned once opened?
No returns on personal-use items (e.g., cosmetics, skincare, hygiene products) once opened.
What must be included with the product when returning it?
Returned products must include all original tags, manuals (if applicable), and accessories.
Under what circumstances is a refund issued?
Refunds are issued only if the product is defective, damaged during delivery, or if the wrong item was sent.
Who is responsible for return shipping if the customer changes their mind?
If the customer changes their mind, return shipping is the customer’s responsibility.
How long does it take to process refunds or exchanges after the returned item is received?
Refunds or exchanges will be processed within 5–10 working days after the returned item is received and inspected.